Returns Policy
Last updated: 27 October 2026.
Exchange, store credit or refund, within 14 days of delivery.
A Considered Approach
Every piece is designed with intention, and we stand behind the quality of every garment we produce. If something is not quite right, we offer a straightforward and transparent returns process.
Returns Window
Items may be returned within 14 days of delivery.
To help us process your return smoothly, items should be unworn and unwashed, in original condition, and returned with all original tags and packaging intact. You may of course try items on as you would in a store; if an item is returned with signs of use beyond this, we may reduce your refund to reflect its diminished value.
Once we have received your parcel, we will process it within 14 days. Unregistered items in your return cannot be processed, so please follow the return instructions provided.
How to Start a Return
Start your return on our returns portal. Enter your order number and email address, choose the item(s) and tell us whether you would like an exchange, store credit or a refund.
Start a Return: https://waleadeyemi.com/apps/returns-portal
Once your request has been submitted, our team will review it and confirm the next steps by email. Please do not send any items back before submitting a return request.
Once your return has been approved:
- Securely package your item with all original tags and packaging included.
- Send your return to our fulfilment address below.
- Keep your proof of postage until your return has been received and processed.
Returns & Exchanges — Fulfilment Address
Unit 6 Mavros House
95 Vale Road
London
N4 1TG
United Kingdom
Your Options
Exchange. Swap your item for a different size of the same piece, subject to stock. Your new size is sent once your return has been received and passed our quality check. If you would like a different piece, choose store credit or a refund and place a new order.
Store credit. Instead of a refund, you can choose store credit for the full price you paid for the item. It is added to your Walé Adeyemi account and can be used on your next order.
Refund. A refund to your original payment method is always available within the returns window. Choosing an exchange or store credit is entirely up to you.
Refunds
Where you cancel your order under your statutory 14-day right, your refund will be issued no later than 14 days after we receive the goods back (or after you provide proof of postage, if earlier), to the original payment method used at checkout. For other returns under this voluntary policy, your refund will be issued within 14 days of us receiving your return.
Original shipping charges are refunded where you cancel your full order within 14 days of delivery (standard delivery cost only), and always where an item is faulty or incorrect.
Return Shipping
Customers arrange and pay for return shipping, except in two cases:
- Exchanges: if you choose an exchange, we will refund your return postage, up to £5 for returns sent from the UK, when your exchange is processed. Please keep your proof of postage.
- Faulty or incorrect items: we cover the cost of return postage (see below).
We strongly recommend using a tracked delivery service, as we cannot accept responsibility for returns lost or damaged in transit.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us at info@waleadeyemi.com as soon as possible and we will put it right — including covering the cost of return postage.
Under the Consumer Rights Act 2015, if an item is faulty you have the right to reject it and request a full refund within 30 days of delivery, and to a repair or replacement after that. Nothing in this policy limits those rights.
International Returns
International customers are responsible for return shipping costs and any duties, taxes or customs fees associated with sending an item back to us. If you cancel your order within your 14-day right, we refund any import duties and taxes you paid to us at checkout. Duties or taxes paid to the courier on delivery are not collected by us, so we cannot refund them. Customs processing times vary by destination.
Bespoke & Made-to-Order Items
Items that are customised, personalised or produced to your specification are not eligible for return or exchange, unless faulty. For hygiene reasons, socks cannot be returned once their packaging has been unsealed.
Sale Items
Sale items can be returned on the same terms as full-price items unless a product page clearly states otherwise.
Your Statutory Rights
This policy sets out our voluntary returns process and operates alongside your legal rights as a UK consumer. Under the Consumer Contracts Regulations 2013, you have 14 days from delivery to notify us of your decision to cancel, and a further 14 days from that notification to return the goods. You can tell us through the returns portal or by email to info@waleadeyemi.com. You also have rights in relation to faulty goods under the Consumer Rights Act 2015. Nothing in this policy restricts those rights. See our Terms & Conditions for full details.
To start a return: waleadeyemi.com/apps/returns-portal
For faulty or incorrect items, or help with a return: info@waleadeyemi.com
MOVE IN SILENCE LTD. Company Number: 16330581 — 1st Floor Spitalfields House, Stirling Way, Borehamwood, WD6 2FX, United Kingdom.
