Shipping policy

 

WORLDWIDE SHIPPING

United Kingdom

• Royal Mail Tracked 24 - £4.99
  

Europe (EU) Tier 1

• DHL Express (1-3 Business Days) - £24.99 - Duties & Taxes Included

Europe (EU) Tier 2

• DHL Express (1-3 Business Days) - £29.99 - Duties & Taxes Included

EEA/ United States/ Switzerland

• DHL Express (1-4 Business Days) - £34.99

Australia/ Qatar/ Saudi Arabia

• DHL Express (1-4 Business Days) - £54.99

United Arab Emirates 

• DHL Express (1-4 Business Days) - £49.99

Rest of World

• DHL Express (1-5 Business Days) - £59.99

 

Processing Times

Orders are typically processed within 1–2 working days.

During peak periods or collection launches, processing times may be slightly extended. Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

 

UK Delivery

We offer Express shipping options within the UK.

Delivery times and costs are calculated at checkout based on your selected service.

Shipping costs and estimated delivery times are calculated at checkout based on your selected service.

International Delivery

We ship worldwide using trusted international courier services.

EU & US Orders

Orders shipped to the EU and the US are sent on a Delivered Duty Paid (DDP) basis. This means all applicable import duties and taxes are covered in advance, so no additional charges will be due upon delivery.

Orders Outside the UK, EU & US

For all other international destinations, orders may be subject to customs inspections and local import charges, including duties and VAT, depending on your country’s regulations.

While we always provide the correct customs documentation, any import fees applied by local authorities remain the responsibility of the customer.

Please note:

• Customs clearance times vary by country and may occasionally cause delays beyond our control.
• Customers are responsible for any import duties, taxes, or handling fees incurred upon delivery.
• If an order cannot be delivered due to incorrect shipping information provided at checkout, any additional shipping or redelivery costs will be the responsibility of the customer.

Where applicable, duties and taxes may be calculated at checkout to provide full transparency before purchase.

Delivery times for international orders vary depending on destination and will be displayed at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email, allowing you to follow your delivery in real time.

Delivery Partners

We work with established global courier services to ensure every order arrives safely and securely.

Delays & External Factors

While we aim to meet all estimated delivery timeframes, occasional delays may occur due to customs processing or other external factors beyond our control. We appreciate your patience and understanding in these situations.

Shipping Address

Please ensure all delivery details are entered correctly at checkout. Unfortunately, we are unable to amend or redirect orders once they have been dispatched.

A Note on Transparency

We believe in clarity at every stage of the process — from ordering to delivery.