Customer Service

Clear answers on delivery, returns, exchanges, sizing, product availability and current promotions.

How do I request a return?

Items may be returned within 14 days of delivery. Sign in to your Walé Adeyemi customer account at account.waleadeyemi.com, select the eligible order and item(s), and submit a return request. Please do not send items back before the return request has been submitted and approved.

Who pays for return shipping?

Customers arrange and pay for return shipping unless the item is faulty, damaged or incorrect. For these issues, contact info@waleadeyemi.com so the appropriate return process can be arranged.

Can I exchange an item?

Direct size exchanges are available on the same product, subject to stock. Exchange items are dispatched after the returned item has been received and passed quality checks. If you would like a different product, return the original item for a refund and place a new order.

Are any items excluded from returns?

Customised, personalised or made-to-order items cannot be returned or exchanged unless faulty. For hygiene reasons, socks cannot be returned once their packaging has been unsealed. Return eligibility for sale items follows the current Returns Policy and any specific terms shown on the product; do not assume a sale item is final sale unless this is explicitly stated.

When will I receive my refund?

For cancellations under the statutory 14-day right, refunds are issued no later than 14 days after we receive the goods back, or after proof of postage is provided if earlier. For other approved returns, please allow up to 10 working days for the refund to appear after approval. The full process can take up to 30 days during busy periods or for international returns.

How quickly are orders dispatched?

Orders are normally processed within 1–2 working days. Processing may take slightly longer during peak periods or collection launches. A tracking email is sent once the order has been dispatched.

What is UK delivery?

UK orders over £100 qualify for free delivery. Royal Mail Tracked 24 is £4.99 where applicable. Current delivery options, costs and timings shown at checkout are the source of truth.

Do you ship internationally?

Yes. Walé Adeyemi ships worldwide. EU and US orders are sent on a Delivered Duty Paid (DDP) basis, so applicable import duties and taxes are covered in advance. For destinations outside the UK, EU and US, local duties, VAT or customs charges may apply and are the customer's responsibility. Current delivery options and prices are shown at checkout.

How do I track my order?

Once an order is dispatched, a tracking link is sent by email. If tracking appears significantly delayed or abnormal, contact the team at info@waleadeyemi.com.

Can I change my delivery address after ordering?

Orders cannot be amended or redirected once dispatched. If you notice an address issue before dispatch, contact the team as soon as possible, but a change cannot be guaranteed.

How do I choose the right size?

Use the size guide and fit notes attached to the individual product. Measurements differ across T-shirts, long-sleeve tops, hoodies, denim, joggers, shorts and jackets, so do not assume the same size or fit across different silhouettes. Where product-specific measurements are not sufficient, contact the team rather than guessing.

Will a sold-out item be restocked?

The current product page is the source of truth. If a product is marked “No Restock” or “Once sold out, this piece will not return”, a restock is not planned. For other sold-out products, do not promise a restock unless one has been confirmed.

How should current sales and promotions be handled?

Use the current Shopify Sale / End of Season Sale collection, live product price and current stock as the source of truth. The participating selection can change, so do not rely on a permanent product count, fixed discount percentage or old product list. Do not promise that an item will remain available. A sale price does not automatically make an item final sale; follow the current Returns Policy and any explicit product terms.

What if I receive a faulty, damaged or incorrect item?

Contact info@waleadeyemi.com as soon as possible. Walé Adeyemi will arrange the appropriate return process and cover return postage for faulty or incorrect items.

How do I submit product feedback or a review?

We value customer feedback on the fit, quality, and style of our archive and core pieces. You can submit your thoughts on our Review Submission page or browse existing feedback from buyers on our All Reviews page.

Need further help?

If an answer cannot be verified from the current product page, size guide, shipping policy, returns policy or order information, please contact info@waleadeyemi.com. It is better to confirm than to guess.