Refund policy

A Considered Approach

Every piece is designed with intention, and we stand behind the quality of every garment we produce. If something is not quite right, we offer a straightforward and transparent returns process.


Returns Window

Items may be returned within 14 days of delivery.

To be eligible for a return, products must be:

  • Unworn and unwashed
  • In original condition
  • Returned with all original tags and packaging intact


Returns that do not meet these conditions may not be accepted.


Once we have received your parcel, it can take up to 14 working days to be processed. 

Please note that processing times can be longer during holiday periods.


Please be aware that any unregistered items in your return will not be processed.


How to Request a Return

  1. Contact us at info@waleadeyemi.com with your order number to request a return.
  2. Our team will review your request and provide the relevant return instructions.
  3. Securely package your item with all original tags and packaging included.
  4. Send your return using the delivery service provided and retain your proof of postage until the return has been processed.


Refunds

Once your return has been received and approved, refunds will be issued to the original payment method used at checkout.

Please allow:

  • Up to 10 working days for the refund to appear in your account, depending on your payment provider
  • Up to 30 days for the full return and refund process during busy periods or for international returns


Shipping charges are non-refundable unless the item received is faulty or incorrect.

When all requirements have been fulfilled, we will notify you by email and refund the cost of the returned item(s) at the same price at which it was purchased.

Should you fail to meet any of these requirements, you will be notified and will be given the option of having the merchandise returned to you. We are, however, not responsible for any additional shipping costs.

Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

Exchanges

Currently, we only offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must first return your original item and place a new order.

Item(s) for exchange will only be dispatched after the returned item(s) has been received and has passed our quality control check. The customer is responsible for the shipping costs when returning the item to us.

Return Shipping

Customers are responsible for return shipping costs unless an item is faulty or incorrect.


We strongly recommend using a tracked delivery service, as we cannot accept responsibility for returns lost or damaged in transit.

If a return cannot be identified upon arrival, it may be returned to the sender.


Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery at info@waleadeyemi.com.

We will resolve the issue as quickly as possible.


International Returns

International customers remain responsible for any return shipping costs, duties, taxes, or customs fees associated with returning an item.

Please note that original import duties and taxes are non-refundable for orders shipped outside the European Union.

Customs processing times may vary depending on the destination country's regulations.


Undelivered Orders

If an order cannot be delivered due to incorrect shipping information, failed delivery attempts, or refusal to accept the parcel, the order may be returned to us by the courier.


Customers are responsible for any additional shipping charges required for redelivery.


Royal Mail Safe Place Deliveries

Royal Mail may automatically enable Safe Place delivery options for eligible shipments.

If you would prefer to opt out of Safe Place deliveries or manage your delivery preferences, this can be done directly through the Royal Mail app.


Bespoke & Made-to-Order Items

Items that are hand-finished, customised, or produced as part of a bespoke process are not eligible for returns or exchanges.

All sales of bespoke or limited collection pieces are final unless the item is faulty.

Discounts and promotional offers may not apply to these items unless explicitly stated.


Due to hygiene reasons, we are unable to accept returns of any socks. 


A Note on Confidence

We encourage considered purchasing and aim to provide clear product information to help you choose with confidence.


If you have any questions before placing an order, our team is always happy to assist.

For all returns and exchange enquiries, please contact:
info@waleadeyemi.com