Refund policy
RETURNS & REFUND POLICY
A Considered Approach
We design each piece with intention and stand behind the quality of every garment. If something isn’t quite right, we offer a straight forward returns process.
Returns Window
Items can be returned within 14 days of delivery.
To be eligible, products must be:
- Unworn
- In original condition
- Returned with all original packaging and tags intact
How to Request a Return
To initiate a return, please contact us at info@waleadeyemi.com with your order number.
We will provide the next steps and return instructions.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method.
Please allow 5–10 working days for the refund to appear, depending on your payment provider.
Exchanges
We currently do not offer direct exchanges.
If you require a different size or item, we recommend placing a new order and returning the original item for a refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
Faulty or Incorrect Items
If you receive an item that is faulty or not as ordered, please contact us within 48 hours of delivery.
We will resolve the issue as quickly as possible.
International Returns
International customers are responsible for return shipping costs.
Original duties and taxes are non-refundable.
A Note on Confidence
We encourage considered purchasing, and aim to provide clear product information to help you choose with confidence.
If you have any questions before ordering, our team is here to help.
When all requirements have been fulfilled, we will notify you by email and refund the cost of the returned item(s) at the same price at which it was purchased. Should you fail to meet any of these requirements, you will be notified and will be given the option of having the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
Please expect a time frame of thirty (30) days for the receipt of your returned merchandise and the return/refund process. Your refund will be credited to the original form of payment. Please note that shipping costs will not be refunded, unless your order is faulty. Please also note that store credit is non-transferable, non-refundable and does not expire.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
For more information on international delivery, choose your shipping country at checkout.
For any further questions regarding our returns and exchange policy, please contact us at: info@waleadeyemi.com
HOW TO RETURN OR EXCHANGE YOUR ORDER
- 1. Find your original order confirmation. Then locate the returns link found at the bottom of your order details. Click on the link to go to the returns page of our website.
- 2. Once on the returns page, enter your order reference number and email address to automatically retrieve your order. Let us know what you're returning by marking the item you no longer require and the reason for the return.
- 3. Select OK to complete your return. A message will be sent directly to our Customer Service staff,, who will ensure that all information is entered correctly and approve your request. Once done, your funds will be credited within three (3) working days to the original payment method used.
- Please remember, if you need further information or have any additional requests, you can contact us at info@waleadeyemi.com at any time and our staff will gladly help you.
Royal Mail have recently updated their service, whereby all orders are opted in to allow delivery to a Safe Place. If you do not want your parcel delivering to a Safe Place, please download the Royal Mail app and 'OPT OUT' for future deliveries. You can also specify your preferred Safe Place on the Royal Mail app
Undelivered Items
In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.
We gladly accept returns and exchanges within 14 days of receipt. Returns received after thirty (14) days will not be accepted.
Wale Adeyemi will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed and with all original tags. Upon receipt of any order without tags, please notify us immediately if you wish to return the item.
We also accept exchanges, but note that we can only exchange an item for the same style in a different size. Item(s) for exchange will only be dispatched after the returned item(s) has been received and has passed our quality control check. The customer is responsible for the shipping costs when returning the item to us. The customer will also be charged for the cost of shipping the replacement item.
To return the item, kindly repack the product with all the tags still attached, along with the completed Returns Form that was included with your order. Make sure to keep your proof of postage. To register a return and stay up to date with every step of the process, head to our returns portal found on the Wale Adeyemi homepage. Please note that we are not responsible for any damaged or lost packages. We are not obliged to cover or reimburse any shipping costs. Please also note that unidentified returns/exchanges will be sent back to the sender. If you require a new Returns Form, please contact us by email at info@waleadeyemi.com and we will send one to you or click here to access our return system.
When all requirements have been fulfilled, we will notify you by email and refund the cost of the returned item(s) at the same price at which it was purchased. Should you fail to meet any of these requirements, you will be notified and will be given the option of having the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
Please expect a time frame of thirty (30) days for the receipt of your returned merchandise and the return/refund process. Your refund will be credited to the original form of payment. Please note that shipping costs will not be refunded, unless your order is faulty. Please also note that store credit is non-transferable, non-refundable and does not expire.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
For more information on international delivery, choose your shipping country at checkout.
For any further questions regarding our returns and exchange policy, please contact us at: info@waleadeyemi.com
Bespoke items
Items that are hand finished or subject to a manual process that produces a bespoke garment are not eligible for returns or exchange. Discounts cannot be applied to these limited collection items, unless clearly stated, purely to benefit those behind these projects. All sales on these items are final.