Roots Comb - Gold

Delivery, Handled with Care

Every order is prepared and dispatched with the same attention to detail as the garments themselves. From checkout to delivery, we aim to provide a service that is clear, reliable, and considered.

Processing Times

Orders are processed within 1–2 working days.

During peak periods or collection launches, processing times may be slightly extended. You will receive a confirmation email with tracking details once your order has been dispatched.

UK Delivery

We offer Express shipping options within the UK.

Delivery times and costs are calculated at checkout based on your selected service.

International Delivery

We ship worldwide using trusted international couriers.

Import Charges

IMPORT DUTY EU & US

For orders shipped to the EU and the US, we send them with duty paid (DDP - Delivered Duty Paid), meaning there are no extra charges for import duties or VAT upon delivery.

For orders shipped outside the UK, EU, and US, this may trigger a customs inspection, depending on the destination country’s regulations. We always provide the correct paperwork with your order. However, customs authorities may apply import duties, VAT, or other charges, which are beyond our control.

We cannot guarantee how long customs clearance will take, as this varies by country. Please note that you are responsible for paying any applicable import charges imposed by your local customs authorities.

NON EU & US IMPORT DUTY

Please note that the customers will always be responsible for paying any import bills they may receive.

In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of redelivery.

When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.

Duties and taxes are calculated at checkout, ensuring the price you see is the final price you pay—no unexpected charges on delivery.

Delivery times vary depending on destination and will be shown at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email. This allows you to follow your delivery in real time.

Delivery Partners

We work with established global courier services to ensure your order arrives safely and securely.

Delays & External Factors

While we aim to meet all estimated delivery times, delays can occasionally occur due to customs processing or external factors beyond our control. We appreciate your patience in these situations.

Shipping Address

Please ensure that all delivery details are entered correctly at checkout. We are unable to redirect orders once they have been dispatched.

A Note on Transparency

We believe in clarity at every stage of the process.